Delete your 3moji account

1. Delete in the app

In 3moji, open Settings › Account › Delete account, then choose Delete account on the confirmation screen. Uninstalling or signing out alone does not delete the server account.

2. Request by email without the app

You do not need to reinstall the app. Email contact@021flow.com with the subject ‘3moji account deletion request’. Include only the minimum information needed to locate your account, such as your nickname and account ID if known. Do not send passwords, authentication tokens or identity documents.

After proportionate identity checks, the support owner processes the request and explains the result or any statutory retention restriction. You may contact us even if you lost account identifiers, but ownership may need verification.

3. Data deleted

From the 3moji service, we delete that account's profile and linked sign-in information, play/progress/daily records, rankings and score ledger, optional analytics events, created/participated friend challenges, and registered friend-result push tokens and queued alerts. Its login sessions and purchase-right links are removed. Provider-held payment records and refunds follow the payment provider's process.

Data already sent to external analytics/diagnostics or other processors may not be automatically erased retroactively by this request; their policies and applicable law apply. Contact the email above to exercise related rights.

4. Retained data and duration

Apple disconnection: separately from account deletion, we retain only an encrypted token, client ID and job timing for up to 30 days to retry temporary failures. Jobs contain no account ID, email or raw Apple subject; a keyed pseudonymous lookup prevents an old revocation from affecting a new link. Jobs are erased immediately on success. Unfinished jobs are reported as errors and removed at the retention deadline. For legacy accounts without a revocation token, follow the deletion notice and open Apple Account settings → Sign in with Apple → 3moji → Stop Using; support can also help.

Financial ledger rows expire five years after the recorded transaction date and expired rows are deleted by a daily job. A verified App Store/Google Play purchase date is used when supplied; legacy records and channels without that date use first verification time. The statutory starting date and legacy date reconciliation require operator/counsel review. Account deletion replaces that account ID in the ledger with a secret-key pseudonym and removes it from the rights holders. Required transaction references and amounts remain until expiry, so this is not anonymization.

To preserve lifetime Remove Ads after financial rows expire, minimal rights state is stored separately: product, status, current holders and a secret-key lookup value of the transaction reference. It supports verified receipt restoration and refund revocation; deleted account links are removed. Full DB backups rotate within 14 daily days and eight weekly weeks (at most 56 days). Pre-deletion data or expired transactions may remain in isolated backups for that window; deletion and expiry must be reapplied before recovery goes live. Long-term financial-only copies omit account IDs and holders and do not extend past five years from the purchase month. Retention grounds, periods and backup exceptions require operator/counsel review.